Support for Online Classes

 


We have tried to compile a list of links and other documents you may find useful while taking your course. If you need additional help, please contact your teacher.

Frequently Asked Questions

Supported Browsers

Downloading Browsers

Clearing your browser's cache (history)

Required Hardware / Software / Operating System for Online Classes

How to disable common Pop-Up Blockers

Hiding and unhiding the Course Menu

Notifications Dashboard Overview

Assignments Overview

I am having issues attaching my work in an assignment or when submitting an assessment (test,quiz,exam).

I am having issues viewing video files that are embedded and/or linked in my class.

Discussion Board Overview

Grade Center Overview

Frequently Asked Questions (F.A.Q.)

Answer: The course is available to you 24 hours a day, 7 days a week from any computer with Internet access.

Answer: https://ccpsonline.blackboard.com

Answer: First, sign into my.ccpsnet.net. Then, click the Canvas icon Canvas icon. You may need to sign back in with Rapid Identity after clicking the Canvas icon.

Answer: All online courses require a proctored semester and final exam. This applies to all student regardless of your grade level. There are no senior exemptions for CCPSOnline exams. The general exam schedule is posted on the CCPSOnline website calendar and specific information about the exam for your course will be found in the course information section once you have access to your online course.

Answer: If you have forgotten your username and/or password, please contact your teacher. Please let your teacher know your full, legal name (first and last) when asking for assistance...

Answer: In order to register for classes, visit the Online Learning Registration Page.

Answer: Links to the registration forms for both the summer and school year are below the Online Learning Registration module on the Registration page.

Answer: During the school year, Chesterfield County students are not charged an additional fee. During the summer, classes are $250 for Chesterfield County residents and $500 for Non-Chesterfield County residents.

Answer: Please email your teacher and CCPSOnline with your new email address as soon as possible! Be sure to include your first and last name in your email. You are also able to change your password within Blackboard.

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Supported Browsers


Automatically Updated Channel-based Browsers

Most of our courses are optimized for use in Google Chrome. Blackboard does support other browsers, but check the requirements for other resources in each class. If you need to download a different browser, links are provided below.

Firefox

Firefox® 31+

Google Chrome

Chrome™36+ **

MS Edge icon Edge **
  ** Google Chrome versions 42+ and Microsoft Edge do not support NPAPI-type plug-ins, including Java plug-ins and many media browser plug-ins. Blackboard doesn't support these browsers for use in the following circumstances: 1) with embedded media types that require third-party NPAPI plug-ins for viewing and 2) the multiple-file upload interface located in the Content Collection, although the other multiple-file upload interfaces are supported on these browsers.

 

Traditionally Released Browsers

The dates listed are the original release dates for general availability.

Internet Explorer Logo

Internet Explorer® 11

Internet Explorer 9 from Microsoft  (14 March 2011)

Safari Logo Safari® 6+ (Mac OS only)


If you have any other questions about this, please click here.

You may also want to click here for a quick check tool on your browser and plug-ins.

Clearing Your Browser's Cache (History)

Firefox

Clearing Firefox®

Google Chrome

Clearing Chrome™

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Required Hardware / Software / Operating System for Online Learning

Do you have easy access to the following items on your computer?
Hint: "No, but I'll get it one day" is not an appropriate answer
.
Computer Hardware

Hardware Software Internet and Email Account If You Have Technical Issues
  1. Click the Help button at the top of the page in your Blackboard class to see if you can find the answer to your question.
  2. Email your teacher and describe in detail the problem you are experiencing (include computer, operating system, browser). Your teacher will either answer your question or will contact technical services to find the answer to your question.

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How to disable common Pop-Up Blockers

Below are some links to browser websites that will guide you through the process of disabling common pop-up blockers that can cause issues with Blackboard.

Note: These links will open in a new window.

Firefox: Pop-up blocker settings

Chrome: Pop-up blocker settings

Internet Explorer: Change security and privacy settings for Internet Explorer

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Hiding and unhiding the Course Menu

Sometimes you may want to hide the Course Menu. You may accidentally hide the Course Menu. Expand or collapse the course menu by moving your mouse pointer near the border and clicking the arrow. When you collapse the course menu, you have more room to view content. Use the provided graphic if you need assistance.

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Notifications Dashboard Overview

The Notifications Dashboard is a sub-tab found under the My Institution tab that will help you keep track of course activities.

Currently, there are four modules under your Notification Dashboard:
1. Needs Attentions: This lets you know of items that need your attention.
2. Alerts: This displays what is past due in your courses.
3. Announcements: This will tell you of new items or announcements in your course(s).
4. To Do: This module lets you know if you have coursework due or past due.

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Assignments Overview

Students may be asked to download and/or upload assignments in Blackboard.
If you would like a printout of how to complete an assignment, click here.
If you would like to watch a video on how to download and submit an assignment, click here.
(It is not necessary to save documents as".docx" as mentioned in the video.)

When you find an Assignment in Blackboard, you may be directed to submit a completed assignment or both download a worksheet/handout and then upload the completed assignment.
If one is provided, download the assignment file (worksheet, handout, etc.). Save the file on your computer using the filename convention your instructor has specified). Please avoid any special characters, such as # , ; : ' " / ? ~ ! @ $ % ^ ( ) & or *
Such characters will make the file unavailable to open. (Underscores are okay.) Prepare your assignment following your instructor's directions, and save the file as a backup. Remember where you saved it.

Submit the assignment:
1. Return to the assignment page in Bb and, in #2 Attach File, find and select your document using the Browse for local file button.
2. Under #3, submit the assignment by clicking the Submit button.

Checking the Uploaded Assignment:

You should now receive confirmation that your document was uploaded properly. To make sure this is so, and check to see if your assignment has been graded, go back to the Content Area where the Assignment is posted and click on the Assignment Name again.

To retrieve graded Assignments, first make sure you are in the correct course and then go to the Content Area in which the Assignment was posted (most likely in Assignments or Course Documents in your Course Menu). Next, find the assignment that you have uploaded and click on the Assignment Name.

In the Submission History page you should see the Assignment Information, the Assignment Materials (this would be where the document that you uploaded would be – the original), and the Feedback from the Instructor. The Feedback from the Instructor section should include your Grade, any Comments the Instructor included, and a graded version of your Assignment (if the Instructor has uploaded the version they reviewed).

You can also view the Submission History page by first going to My Grades in your course menu and clicking on the Grade given to you for this assignment.

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I am having issues attaching my work in an assignment or when submitting an assessment (test,quiz,exam).

Using Internet Explorer 8 with Blackboard will cause problems for students attempting to submit tests or use the file upload feature. To avoid these issues it is suggested to use Mozilla Firefox (http://www.mozilla.com/en-US/firefox/ie.html)
-or-
change to the "compatibility mode" in IE8 (Tools > compatibility mode" in IE8 (Tools > Compatibility View Settings > Check 'Display all websites in Compatibility View' > Close.
You will need to close IE8 and reopen the browser before the change takes effect.)

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I am having issues viewing video files that are embedded and/or linked in my class.

If you are using an Apple Mac OS Operating System, we suggest downloading the free plug-in Flip4Mac, which allows you to play Windows Media files. When using this plug-in, please use the Safari 4.0 or 5.0 browser.this issue.

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Discussion Board Overview

Use this Discussion Board help link, if you would like a detailed explanation of how to participate in a discussion board.
Use the following links if you would like specific directions on:


To participate in a Discussion Board Forum in a particular Blackboard Course, first make sure you are in the correct course and then select Discussion Board from the either the Course Menu or the Tools Menu.  Once in the Discussion Board page, find the Forum you would like to participate in; you can either reply to a post or create your own thread.

To create your own select the Create Thread icon in the Action Bar of the Forum you are in, and then enter the Subject and Message of the Thread (just like an email!), as well as Attach a File, if you wish.  Last, select Submit to publish the post.

To reply to a post, first find the Forum and then the Thread post you would like to reply to.  Once you read the other posters’ thoughts, select Reply and, just like an Email the Subject should already be filled out for you.  Next, add your reply in the Message, Attach any files that you wish, and select Submit to publish the post.

Just as with any Discussion, please keep the tone civil, using proper grammar and considerate language.  Any topics discussed in this location should be viewed the same as any discussion carried-on within the Classroom.

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Grade Center Overview

To view your grades, first make sure you are in the Course you would like to work in.  From the Course Menu, you can select My Grades.

Once in the My Grades page, you can view grades that have been posted by your Instructor.  You can view the Item Name, Details, Due Date, Last Submitted, Modified, or Graded, Grade, Points Possible, and any Comments your Instructor may have posted.  If something has not been graded by your Instructor yet, you will see a dash.

To retrieve a graded assignment, select the value in the Grade Column and the Review Assignments page will pop up.  If your Instructor has uploaded a reviewed version of your Assignment with comments, you will see it under Instructor Feedback as Attached Files.

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