Support for Online Classes

 


We have tried to compile a list of links and other documents you may find useful while taking your course. If you need additional help, please contact your teacher.

Frequently Asked Questions

Supported Browsers

Downloading Browsers

Clearing your browser's cache (history)

Required Hardware / Software / Operating System for Online Classes

How to disable common Pop-Up Blockers

Frequently Asked Questions (F.A.Q.)

Answer: The course is available to you 24 hours a day, 7 days a week from any computer with Internet access.

Answer: First, sign into my.ccpsnet.net. Then, click the Canvas icon Canvas icon. You may need to sign back in with Rapid Identity after clicking the Canvas icon.

NOTE: sometimes students may get temporarily dropped in Synergy during registration periods. If that occurs, your icon may not show. If that happens, let your teacher know and temporarily use the following Canvas link:

https://mychesterfieldschools.instructure.com/

Answer: All online courses require a proctored semester and final exam. This applies to all student regardless of your grade level. There are no senior exemptions for CCPSOnline exams. The general exam schedule is posted on the CCPSOnline website calendar and specific information about the exam for your course will be found in the course information section once you have access to your online course.

Answer: In order to register for classes, visit the Online Learning Registration Page.

Answer: Links to the registration forms for both the summer and school year are below the Online Learning Registration module on the Registration page.

Answer: During the school year, Chesterfield County students are not charged an additional fee. During the summer, classes are $250 for Chesterfield County residents and $500 for Non-Chesterfield County residents.

Answer: Please email your teacher and CCPSOnline with your new email address as soon as possible! Be sure to include your first and last name in your email. You are also able to change your password within Canvas.

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Supported Browsers


Automatically Updated Channel-based Browsers

Most of our courses are optimized for use in Google Chrome. Canvas does support other browsers, but check the requirements for other resources in each class. If you need to download a different browser, links are provided below.

Firefox

Firefox® 59 and 60

Google Chrome

Chrome™65 and 66 **

MS Edge icon Edge 41 and 42**

 

Traditionally Released Browsers

The dates listed are the original release dates for general availability.

Internet Explorer Logo

Internet Explorer® 11(minimal support)

Safari Logo Safari® 10 and 11 (Mac OS only)


Clearing Your Browser's Cache (History)

Firefox

Clearing Firefox®

Google Chrome

Clearing Chrome™

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Required Hardware / Software / Operating System for Online Learning

Do you have easy access to the following items on your computer?
Hint: "No, but I'll get it one day" is not an appropriate answer
.
Computer Hardware

Hardware Software Internet and Email Account If You Have Technical Issues
  1. Click the Help button in the in your Canvas menu to see if you can find the answer to your question.
  2. Email your teacher and describe in detail the problem you are experiencing (include computer, operating system, browser). Your teacher will either answer your question or will contact technical services to find the answer to your question.

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How to disable common Pop-Up Blockers

Below are some links to browser websites that will guide you through the process of disabling common pop-up blockers that can cause issues with Canvas and other cloud-based tools we may use.

Note: These links will open in a new window.

Firefox: Pop-up blocker settings

Chrome: Pop-up blocker settings

Internet Explorer: Change security and privacy settings for Internet Explorer

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