Student Support


We have tried to compile a list of links and other documents you may find useful while taking your course. If you need additional help, please contact your teacher.

How do I log in to Blackboard?

What if I forget my Blackboard User ID or Password?

What if I need to update my email address?

Supported Browsers & Operating Systems

Required Hardware / Software for Online Classes

What if I don't have Microsoft Office (Word)?

How to disable common Pop-Up Blockers

I am only enrolled in the Orientation. How do I get in my real class?

Hiding and unhiding the Course Menu

Notifications Dashboard Overview

Assignments Overview

I am having issues attaching my work in an assignment or when submitting an assessment (test,quiz,exam).

I am having issues viewing Flash (.swf) files like images or interactives.

I am having issues viewing video files that are embedded and/or linked in my class.

Discussion Board Overview

Grade Center Overview

Suggestions for HPE Textbook Issues

Trying to view the HPE Textbook on a Mac?

 



How do I log in to Blackboard?


From home, go to http://bb.ccpsnet.net.

Log in with your user name and password you received from CCPSOnline.


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What if I forget my Blackboard User ID or Password?


If you have forgotten your username and/or password, please contact your teacher. Please let your teacher know your full, legal name (first and last) when asking for assistance..


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What if I need to update my email address?


Please email your teacher with your new email address as soon as possible! Be sure to include your first and last name in your email.


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Supported Browsers & Operating Systems



Microsoft® Windows® Operating System

Microsoft® Windows® Operating System
Please note: Internet Explorer 8 and Internet Explorer 9 should be accessing using Compatibility Mode.

Apple® Mac OS® Operating System

Apple® Mac OS® Operating System

If you have any other questions about this, please click here.

You may also want to click here for a quick check tool on your browser and plug-ins.


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Required Hardware / Software for Online Learning


Do you have easy access to the following items on your computer?
Hint: "No, but I'll get it one day" is not an appropriate answer
.
Computer Hardware

Hardware
  • Platform: Windows XP or higher processor: 800 MHz processor or higher
  • Disk Space: 500Mb (per course)
  • Memory: 128 Mb RAM
  • Network: Modem 56 kpbs, cable broadband, or DSL
  • Sound Card: Needed with speakers and/or headphones
  • Please note: Mac computers may be used but CCPS technology standards only support PC computers. Using a Mac product may result in problems for the student for which CCPSOnline may not be able to provide assistance.
Software Internet and Email Account
  • Students will need regular access to a computer with high-speed access to the Internet, preferably from home.
  • Browser Requirements:
    Microsoft® Windows® Operating System
    Please note: Internet Explorer 8 and Internet Explorer 9 should be accessing using Compatibility Mode.
    Apple® Mac OS® Operating System
  • Students will need to enable Java, allow cookies, turn off pop-up blockers or allow pop-ups in Blackboard.
  • Email is the primary method of communication for CCPSOnline. The student and parent will need an active email address that is checked regularly. Questions should be emailed to the online teacher. Any change of email address must be reported to your teacher and to CCPSOnline@ccpsnet.net.
If You Have Technical Issues
  1. Click the Help button at the top of the page in your Blackboard class to see if you can find the answer to your question.
  2. Email your teacher and describe in detail the problem you are experiencing (include computer, operating system, browser). Your teacher will either answer your question or will contact technical services to find the answer to your question.


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What if I don't have Microsoft Office (Word)?


If you do not want to use Microsoft Word, please try OpenOffice instead.

Important information about saving files in OpenOffice:

The CCPSOnline Blackboard courses require all submitted assignments to be in one of the following file formats: .doc, .rtf, or .pdf. Unfortunately, OpenOffice does not automatically save files in any of these formats. OpenOffice saves files in .odt format unless you choose otherwise each time you save a file.

Although OpenOffice allows you to change the format to .doc or .rtf manually at the point of saving each file, there IS a way to change the default settings permanently so that OpenOffice will automatically save all files in the .doc or .rtf format.

To change the default settings:

  • Open a file in OpenOffice
  • Go to Tools > Options >(from left menu choose) Load/Save > General.
  • Now, from the right menu, at the Default file format section choose Always save as and select Microsoft Word 97/2000/XP. *Note: you can choose any file format according to your need.
  • From now on every document you save in OpenOffice will be saved in the format you specified.


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How to disable common Pop-Up Blockers


Click here to go to another website that will guide you through the process of disabling common pop-up blockers that can cause issues with Blackboard.

Note: This link will open in a new window.


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I am only enrolled in the Orientation. How do I get in my real class?


You need to complete the CCPSOnline Orientation. Your teacher will be contacted by CCPSOnline that you have finished your orientation. Your teacher will verify you have completed all orientation assignments before making your 'real' class available to you.

If you think you have finished the orientation and have not been contacted by your teacher within in a couple of days, please contact CCPSOnline.


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Hiding and unhiding the Course Menu


Here is a quick video tutorial by USC on how to hide and unhide the Course Menu. Please try this first if you cannot find a menu once inside your course!

Hiding and Unhiding the Course Menu


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Notifications Dashboard Overview


The Notifications Dashboard is a sub-tab found under the My Institution tab that will help you keep track of course activities.

Currently, there are four modules under your Notification Dashboard:
1. Needs Attentions: This lets you know of items that need your attention.
2. Alerts: This displays what is past due in your courses.
3. Announcements: This will tell you of new items or announcements in your course(s).
4. To Do: This module lets you know if you have coursework due or past due.


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Assignments Overview


Students may be asked to download and/or upload assignments in Blackboard.
If you would like a printout of how to complete an assignment, click here.
If you would like to watch a video on how to download and submit an assignment, click here.
(It is not necessary to save documents as".docx" as mentioned in the video.)

When you find an Assignment in Blackboard, you may be directed to submit a completed assignment or both download a worksheet/handout and then upload the completed assignment.
If one is provided, download the assignment file (worksheet, handout, etc.). Save the file on your computer using the filename convention your instructor has specified). Please avoid any special characters, such as # , ; : ' " / ? ~ ! @ $ % ^ ( ) & or *
Such characters will make the file unavailable to open. (Underscores are okay.) Prepare your assignment following your instructor's directions, and save the file as a backup. Remember where you saved it.

Submit the assignment:
1. Return to the assignment page in Bb and, in #2 Attach File, find and select your document using the Browse for local file button.
2. Under #3, submit the assignment by clicking the Submit button.

Checking the Uploaded Assignment:

You should now receive confirmation that your document was uploaded properly. To make sure this is so, and check to see if your assignment has been graded, go back to the Content Area where the Assignment is posted and click on the Assignment Name again.

To retrieve graded Assignments, first make sure you are in the correct course and then go to the Content Area in which the Assignment was posted (most likely in Assignments or Course Documents in your Course Menu). Next, find the assignment that you have uploaded and click on the Assignment Name.

In the Submission History page you should see the Assignment Information, the Assignment Materials (this would be where the document that you uploaded would be – the original), and the Feedback from the Instructor. The Feedback from the Instructor section should include your Grade, any Comments the Instructor included, and a graded version of your Assignment (if the Instructor has uploaded the version they reviewed).

You can also view the Submission History page by first going to My Grades in your course menu and clicking on the Grade given to you for this assignment.


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I am having issues attaching my work in an assignment or when submitting an assessment (test,quiz,exam).


Using Internet Explorer 8 with Blackboard will cause problems for students attempting to submit tests or use the file upload feature. To avoid these issues it is suggested to use Mozilla Firefox (http://www.mozilla.com/en-US/firefox/ie.html)
-or-
change to the "compatibility mode" in IE8 (Tools > compatibility mode" in IE8 (Tools > Compatibility View Settings > Check 'Display all websites in Compatibility View' > Close.
You will need to close IE8 and reopen the browser before the change takes effect.)


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I am having issues viewing Flash (.swf) files like images or interactives.


Using Internet Explorer with Blackboard may cause problems for students attempting to view Flash (.swf extension) files. These files may be an interactive activity, image, or video. Use this handout to update your trusted sites which should correct this issue.


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I am having issues viewing video files that are embedded and/or linked in my class.


If you are using an Apple Mac OS Operating System, we suggest downloading the free plug-in Flip4Mac, which allows you to play Windows Media files. To download this plugin, please go here. When using this plug-in, please use the Safari 4.0 or 5.0 browser.this issue.


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Discussion Board Overview


If you would like a printout of how to participate in a discussion board, click here.
If you would like to watch a video on how to post and reply in a discussion board, click here.


To participate in a Discussion Board Forum in a particular Blackboard Course, first make sure you are in the correct course and then select Discussion Board from the either the Course Menu or the Tools Menu.  Once in the Discussion Board page, find the Forum you would like to participate in; you can either reply to a post or create your own thread.

To create your own select the Create Thread icon in the Action Bar of the Forum you are in, and then enter the Subject and Message of the Thread (just like an email!), as well as Attach a File, if you wish.  Last, select Submit to publish the post.

To reply to a post, first find the Forum and then the Thread post you would like to reply to.  Once you read the other posters’ thoughts, select Reply and, just like an Email the Subject should already be filled out for you.  Next, add your reply in the Message, Attach any files that you wish, and select Submit to publish the post.

Just as with any Discussion, please keep the tone civil, using proper grammar and considerate language.  Any topics discussed in this location should be viewed the same as any discussion carried-on within the Classroom.

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Grade Center Overview


To view your grades, first make sure you are in the Course you would like to work in.  From the Course Menu, you can select My Grades.

Once in the My Grades page, you can view grades that have been posted by your Instructor.  You can view the Item Name, Details, Due Date, Last Submitted, Modified, or Graded, Grade, Points Possible, and any Comments your Instructor may have posted.  If something has not been graded by your Instructor yet, you will see a dash.

To retrieve a graded assignment, select the value in the Grade Column and the Review Assignments page will pop up.  If your Instructor has uploaded a reviewed version of your Assignment with comments, you will see it under Instructor Feedback as Attached Files.


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Suggestions for HPE Textbook Issues


Updated Fix (1/24/2011):
1. In Internet Explorer or Firefox, open a new tab in your Internet Browser, and open the Glencoe website in the address bar: http://glencoe.com/ose.
2. Then enter the code your teacher gave you to access the textbook.
Please Note: Be sure to enter this from a new browser tab and not from within Blackboard.

If you see only online book cover or the PDF is not available:

Clear all off-line content, history and cookies. In Internet Explorer this can be done by (in Netscape, you will go to Preferences.):
1. Selecting the Tools menu then Internet Options
2. Within this menu select Delete Cookies.
3. In addition, click on Delete Files. A second window will appear in which you will want to select the box next to Delete all Offline Content and click OK.
4. Finally, click on Clear History.

If that does not work try these steps:
1. Open Acrobat Reader 6.0 (this also works with 7.0).
2. Click on Edit and then Preferences.
3. Click on Internet (on the left side of the screen).
4. Uncheck Display PDF in browser and click the OK button at the bottom.
5. Follow steps 2-3 again only this time recheck the Display PDF in browser box.
6. Click OK then exit Acrobat.
7. Start Internet Explorer and log back into the textbook; the pages should now all be visible.

You could also download a fresh installation of Adobe Acrobat Reader from www.adobe.com/products/acrobat/readstep2_allversions.html

Accessing the textbook on Windows: The student receives the error "403 Access Denied"
Users that have I.E. and Acrobat Reader 6.0 should not run across any 403 errors when using the Online Student Editions. If you are on a Windows machine using the Firefox or Netscape browser you may run across this issue. The recommended browser for Windows machines is Internet Explorer.

If you are a Windows user with I.E. and encounter this issue, please clear the cache (follow directions above for deleting cookies, temporary files, and history), reboot the computer and try again.

Accessing the textbook on Mac OS X: The student receives the error "403 Access Denied”

We have been continuing our research on the Online Student Editions (OSE) on this issue with OSX machines. We recommend a 3rd party plug in that may assist with using the OSE. We cannot guarantee that this will solve the issue nor do we support the use of the plug-in.

You can go to http://www.schubert-it.com/download/ and download the PDF Browser Plug-in. Please check for the correct plug-in for your OSX version.

The overall situation resides when using OSX and PDF files within an Internet browser. This issue is not limited to Glencoe's Online Student Editions. It is a known issue with MAC Internet browsers viewing the PDF files within the browser window.

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Trying to view the HPE Textbook on a Mac?


How do I view the textbook on the MAC?
1. If using MAC OS 9 or earlier configure your browser to use Acrobat Reader as a plug-in. 2. Is the HPE textbook compatible with Mac OS X?
  • Running Acrobat Reader from within the Internet browser (Internet Explorer and Netscape) is not supported on MAC OS X. Using MAC OS 9.x or earlier will allow you to view the online student editions.
    Customers can try the PDF Browser Plug-In which is available from http://www.schubert-it.com/download/. There are different versions of the plug-in available for certain versions of Mac OS X. Because this is a third party plug-in, we cannot support the installation or use of this plug-in, nor can we guarantee that it will resolve the issue in all cases.

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CCPSOnline acknowledges the University of Kentucky for providing permission to use materials for the student support page.